1. Quadtec does not accept the terms and conditions of another party by default, such as those contained in a purchase order or email footer.
  2.  Default payment terms are COD unless a credit account has been established.
  3. We accept payment by EFT, credit card or cheque. Goods will not be dispatched until full payment has been received for COD accounts. Our payment terms for a credit account is 30 days plus end of month from the date of invoice.
  4. Incorrect pricing on purchase orders does not mean that Quadtec accepts this pricing. We will endeavor to advise you of the correct pricing prior to commencement of the job. If additional costs are necessary to fulfill an order then we will advise you prior to the commencement of the job.
  5. Freight costs are not included with any order unless the cost has been previously quoted in writing.
  6. Mistakes occasionally happen and we take every measure possible to avoid making them. If we have a made a clear mistake then will re-engrave or, if necessary, replace the item. Please note that some items produce a very subtle engraving result.  Such results are not considered a mistake or error. If we haven’t supplied the item then we can’t control the result however we will use our best judgement as to whether the engraving result is satisfactory.
  7. Completion dates are not guaranteed unless we have agreed to them in writing.